Legal documents
Terms and conditions
Last updated on 9 October 2026.
We're Agent Smith ("we", "us", or "our"), trading as SEO Signals, based in Southampton, United Kingdom, and these Terms and conditions (our "Terms") form a legally binding agreement between you and us.
Key Definitions
"Services" means all products and services provided by us that link to these Terms, including our application (our "App" or "Application"); and the content provided, generated, or made available for or in relation to our Services (our "Materials").
"You" ("your", the "customer", or the "user") means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services with your authorisation.
"Using our Services" means interacting with our Services in any way, including: accessing, browsing, providing or transmitting any other information, content, materials, or instructions through our Services, integrating with our Services, or doing so directly or through automated tools, scripts, software, or third-party applications.
Agreement to These Terms
By using our Services, you agree to be bound by these Terms, and any other policies referenced within, which are expressly incorporated into these Terms. If you do not agree, you may not use our Services.
Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.
By using our Services, you acknowledge and agree that:
you are at least 18 years old (or the age of majority in your location, whichever is higher);
you have the legal capacity to enter into these Terms, and if you are representing an organisation or other legal entity, you have the authority to bind that entity;
the information you provide to us is, and will remain, accurate, complete, and current;
and you are not located in, ordinarily resident in, or organised under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.
If you do not meet these requirements, you must not use our Services.
Changes to Our Terms
We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.
Your continued access to or use of our Services after the effective date of any modifications constitutes your acknowledgment of and agreement to be bound by the revised Terms.
Your Statutory Rights
Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.
Subscriptions and Recurring Charges
Some of our products and services are available through monthly subscription plans ("Subscriptions"). Subscriptions are personal, non-transferable, and non-sublicensable. They begin upon payment confirmation and automatically renew at the end of each billing cycle, unless cancelled or automatic renewal is disabled. You must maintain an active Account in good standing to manage your Subscription.
The total price, applicable taxes, billing frequency, and renewal terms are clearly displayed before you complete your purchase. By signing up for a subscription, you authorise the charges associated with your chosen subscription, including any required taxes, to be applied to the payment method linked to your account. If payment is made by credit card, you agree that a pre-authorisation may be requested for verification, and you consent to ongoing periodic charges aligned with the subscription term until the subscription is cancelled or otherwise ends.
If a renewal charge fails, you agree that charges may be attempted on any backup payment method you have provided. Failed payments may result in the suspension of access until resolved, in accordance with the Account Suspension and Termination section.
If you fail to pay for your subscription, you agree to reimburse us for all reasonable collection costs we incur, including solicitor fees and court costs. We may charge interest on unpaid amounts at a reasonable rate not exceeding the maximum rate permitted by applicable law.
We reserve the right to amend our subscription pricing, modify service offerings, discontinue features, or refuse subscriptions at our discretion. Any price changes will take effect at your next renewal, and we will notify you in advance in accordance with the Material Changes section of these Terms.
Features, usage limits, and device restrictions are determined by your selected subscription plan, as described at signup or as later modified with notice.
We may suspend or terminate your subscription if you materially breach these Terms or fail to make payment, in accordance with the Account Suspension and Termination section.
Cancelling or Changing Subscriptions
You may upgrade, downgrade, or cancel your Subscription at any time through your Account settings or by contacting our customer support team. Changes take effect at the end of the current billing cycle unless otherwise specified. Downgrades or cancellations do not entitle you to refunds for unused portions, but you retain access until the cycle ends.
Free Services
We may offer free access to parts of our Services ("Free Services").
Free Services are provided at our discretion. We may change, limit, suspend, or withdraw any Free Service, or your access to it, at any time and without liability to you, to the maximum extent permitted by applicable law. Nothing we make available for free entitles you to its continued availability, or to any particular feature or usage limit.
Unless we expressly state otherwise, we do not provide support commitments for Free Services.
Free Trials
We may offer a free trial period of 2 week(s) for new customers to evaluate our paid Services ("Free Trial"). Each customer is entitled to one Free Trial only, and we reserve the right to determine your eligibility at our sole discretion.
At the end of the trial period, your access to paid features will end automatically. To continue using paid features, you will need to select a subscription plan and provide a valid payment method.
Service Updates and Changes
We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.
You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.
Discontinuation
We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.
Temporary Interruptions
We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.
Automatic App Updates
If you install our App on your device, you agree that the App may receive automatic updates where this function is enabled in your device settings. These updates may be required to ensure security, performance, or continued compatibility.
User-Generated Content
"User-Generated Content" refers to any content, materials, information, feedback, ideas, suggestions, feature requests, reviews, or communications that you submit, post, upload, share, or otherwise provide to us or through our Services, whether publicly or privately.
By submitting User-Generated Content to us or through our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy. This includes, without limitation, the right to use feedback, ideas, suggestions, and feature requests to develop, improve, and promote our Services without any obligation or compensation to you.
You retain your intellectual property ownership rights over your User-Generated Content. By submitting User-Generated Content, you represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the license above, and that your content does not infringe, misappropriate, or violate the rights of any third party.
We reserve the right to review, edit, refuse, or remove any User-Generated Content at our sole discretion and without notice.
Accuracy of Materials
We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
Service Descriptions
The descriptions of our Services published on our website are intended to accurately represent what is offered. However, the nature and scope of our Services may vary depending on your requirements, and minor differences between published descriptions and the Services as delivered do not constitute a breach of these Terms.
App Presentation
We make reasonable efforts to ensure that feature descriptions, screenshots, and other representations of our Services are accurate at the time of publication. However, as our Services are subject to ongoing updates and improvements, certain features, interfaces, or functionality may change over time and may differ from published descriptions.
Feature Availability
Feature listings on our Services reflect current availability at the time of publication. We make reasonable efforts to remove or update feature listings that are no longer available, but occasional discrepancies may occur. The display of a feature does not constitute a guarantee of ongoing availability.
Links
We may provide links to third-party websites, applications, or resources ("Linked Sites") for your convenience. However, we don't control, review, monitor, or endorse these Linked Sites or their content, and we can't make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you're doing so at your own risk, and we won't be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.
We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you're leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.
Events Outside Our Control (Force Majeure)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.
Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to promptly notify you through any reasonable means about the nature of the event and its expected impact on our Services, to the extent practicable under the circumstances. Any delay or failure to provide such notification due to the Force Majeure Event itself shall not constitute a breach of this agreement or result in any additional liability to us. The affected obligations will be suspended for the duration of the Force Majeure Event, and any performance deadlines will be automatically extended by a period equal to the duration of the delay plus a reasonable period for resuming activities.
A Force Majeure event does not excuse payment obligations for Services already rendered.
Miscellaneous
Severability
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.
If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.
Waiver
No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorised representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.
Entire Agreement
These Terms, together with our Privacy Policy and any mandatory pre-contractual information, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.
Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.
We may update these Terms in accordance with the "Changes to Our Terms" section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.
Notices
You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.
Assignment
You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.
We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganisation, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.
Interpretation
In these Terms, "including" means "including but not limited to."
The authoritative version of these Terms is the original English (UK) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.
Headings in these Terms are for convenience only and do not affect the interpretation of any provision.
Survival
Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.
Contact Information
Please direct all communications regarding these Terms to:
Administrator Agent
Contact SEO Signals: hello@seo-signals.com · Contact page